PETS International Privacy Statement
Last updated: September, 2005 PETS International (PI) is part of InterMedium Publishers
BV (IMP) and recognises the importance of protecting
the privacy of all information provided by users of our
web sites, subscribers to our magazines, registrants
for our events, recipients of our e-mail newsletters
and all other customers of our products and services.
We created this policy with a fundamental respect for
our customers’ right to privacy and to guide our relationships
with our customers. This Privacy Statement discloses
the privacy practices for all products and services owned
by IMP.
INFORMATION COLLECTION AND USE
PI collects information from our website users, subscribers and other customers.
In this section of our Privacy Statement, we describe the type of information
we collect and how we use it to provide better services to our customers.
Registration and Ordering
Prior to attending our conference(s), making use of some of our websites and
signing up for certain selected services (such as subscriptions and EmailNEWS
letters), users must first register. During registration, users are required
to give their contact information (such as name, e-mail address, mailing
address and phone number). For internal purposes, we use this information
to communicate with users and provide requested services, and, for our website
visitors, to provide a more personalised experience on our sites. We also
may collect demographic information (such as job title and purchasing responsibilities,
company information and professional certification). We use aggregate demographic
information about our audience to improve our service, for marketing purposes
and/or industry reporting purposes.
For our services that require payment (such as certain
events, products and subscriptions), we also collect
credit card information (such as account name, number
and expiration date), which is used for our billing purposes
only, and is not otherwise shared.
EmailNEWS
If users wish to subscribe to our e-mail newsletters, we ask for contact information
(such as name, e-mail address and, occasionally, demographic information).
We use this information in the same manner as we use contact information
in the registration and ordering process described above. Recipients of our
newsletters can unsubscribe using the instructions listed at the end of the
e-mail newsletter.
Surveys and Contests
From time to time we invite website users and other customers to provide information
via surveys or contests. Participation in these surveys or contests is completely
voluntary and the website user or other customer therefore has a choice whether
to disclose requested contact information (such as name and mailing address)
and demographic information (such as zip code or job title). In addition
to the other uses set forth in this policy, contact information collected
in connection with surveys and contests is used to notify the winners and
award prizes and to monitor or improve the use of, and satisfaction with
the website or other PI product or service. Subject to the given customer
preferences (as described in the "Permission" section below), such
information also may be shared with third party sponsors of such surveys
or contests.
Interactive Features
On some of our sites, we offer interactive and community features such as discussion
boards, webcasts and user profiles. Note that all personal information sent or
posted via such features becomes public information for which we are not responsible.
Communications with Us
We have features where our customers can submit information to us (such as
our feedback forms). Where such submissions include requests for service,
support or information, we may forward them to our agents, as needed, to
best respond to the specific request. In addition, we may retain e-mails
and other information sent to us for our internal administrative purposes,
and to help us to serve customers better. Please note that letters to the
editor and similar submissions may be made public.
Communications from Us: Service Updates, Special
Offers
In order to best serve our customers, we may send updates that contain important
information about our products and services. For example, verify password and
username for our password-protected web sites. We may also communicate with
a customer to provide requested services and for account-related issues via
e-mail, phone or regular mail. In addition to such service and product-essential
messages, we offer our customers the option to receive information about our
company, related products, services and special deals. Users, however, can
choose not to receive these communications from us, as set forth in the "Permission" section
below.
Automatic Data Collection
Our websites, newsletters and, from time to time, certain other products and
services have features that automatically collect information from customers,
to deliver content specific to customers interests and to honor their preferences.
This information assists us in creating products and services that will serve
the needs of our customers.
For example, we use "cookies," a piece of
data stored on the user's hard drive containing information
about the user. Cookies benefit the user by requiring
login only once, thereby saving time while on our web
site. If users reject the cookies, they may be limited
in the use of some areas of our web site. For example,
the user may not be able to access ports of our web-site,
such as PETSportals.
In addition, we use cookies on our web sites and in
our email newsletters, in ads or promotions. However,
we have no access to or control over these business affiliates
.
For our internal purposes, we gather date, time, browser
type, navigation history and IP address of all visitors
to our web sites. This information does not contain anything
that can identify users personally. We use this information
for our internal security audit log, trend analysis and
system administration, and to gather broad demographic
information about our user base for aggregate use.
We may combine demographic information supplied by a
customer at registration with web site usage data to
provide general profiles, in aggregate non-personally
identifiable form, about our customers and their preferences
in the content of the site and advertising. We may share
this composite information with our advertisers and business
affiliates to help them better understand our services.
WITH WHOM YOUR INFORMATION IS SHARED
Finally, on occasion, we may provide targeted lists of names and offline and
online contact information for marketing purposes to third parties, subject
to our Permission policies, as described below, pursuant to which we give
customers the option of not having their name or contact information disclosed
to third parties.
Other than as set forth above, we do not share personally
identifiable information with other companies, apart
from those acting as our agents in providing our product(s)/service(s),
and which agree to use it only for that purpose and to
keep the information secure and confidential.
CORRECTION/UPDATING PERSONAL INFORMATION
If your personally identifiable information changes (such as zip code), or
if you no longer desire our product(s)/service(s), we provide a way to correct
or update your personal data: you may either contact our office by phone
or via email: info@pets.nl
PERMISSION
Customers also have the opportunity to choose whether to have personal information
shared with third parties for marketing purposes.
Please note that we will endeavor to implement your
permission requests within a reasonable time, although
for a time you may continue to receive mailings, etc.,
transmitted based on information released prior to the
implementation of your request. In addition, please note
that even after such request is implemented, you will
continue to receive information directly related to the
product or service for which you registered (or which
you otherwise agreed to receive), so you always are kept
informed.
SECURITY
We use reasonable precautions to protect our customers' personal information
and to store it securely. Sensitive information that is transmitted to us
online (such as credit card number) is encrypted and is transmitted to us
securely. In addition, access to all of our customers' information, not just
the sensitive information mentioned above, is restricted. Only employees
who need the information to perform a specific job (for example, a billing
clerk or a customer service representative) are granted access to personally
identifiable information. Finally, the servers on which we store personally
identifiable information are kept in a secure environment.
LINKS
Our web sites contain links to other sites. IMP is not responsible for the
privacy practices or content of such other sites. We encourage our users
to be aware when they leave our site and to read the privacy statements of
each web site to which we may link that may collect personally identifiable
information.
For questions about this Privacy Statement, contact:
PETS International
Prinses marielaan 12
3818 HM Amersfoort
The Netherlands
Email: info@pets.nl
Phone: +31 33 422 58 33
Fax : +31 33 422 58 38
VAT-registration no.: NL009091518B01
Cambre of Commerce registratio no.: 30133853 |
